Terms & Conditions

1. Acceptance of Terms

By accessing and using this website (www.alphajoshh.com), you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website or purchase our products.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the modified terms.

2. About Us

This website is owned and operated by:

3. Eligibility

You must be at least 18 years of age to use this website and purchase products. By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms and Conditions.

If you are accessing the website on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.

4. Account Registration

To place orders, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activities.

5. Product Information & Availability

We strive to provide accurate product descriptions, images, and pricing. However:

• Product images are for illustrative purposes and may differ slightly from actual products
• We do not warrant that product descriptions, pricing, or availability are accurate, complete, or error-free
• We reserve the right to correct errors, inaccuracies, or omissions at any time
• Products are subject to availability and may be discontinued without notice
• We reserve the right to limit quantities purchased per person or per order

All pharmaceutical products are sold in compliance with Indian drug laws and regulations.

6. Prescription Medications

For prescription medications:

• A valid prescription from a registered medical practitioner is mandatory
• Prescription must be uploaded or submitted at the time of ordering
• We reserve the right to verify prescriptions with the issuing doctor
• Orders without valid prescriptions will be cancelled
• Prescriptions are verified by licensed pharmacists
• We comply with all applicable pharmaceutical laws and regulations

Important: You are responsible for providing accurate prescription information. Misuse of prescription medications is illegal and may result in legal action.

7. Pricing & Payment

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Net banking
• UPI (Unified Payments Interface)
• Digital wallets (Paytm, PhonePe, Google Pay, etc.)
• Cash on Delivery (where available)

Payment must be received before order processing. We reserve the right to refuse or cancel orders if payment issues occur.

Price Changes

Prices are subject to change without notice. Price changes will not affect orders already placed and confirmed.

8. Order Processing & Confirmation

When you place an order:

• You will receive an order confirmation email with order details
• Order confirmation does not constitute acceptance of your order
• We reserve the right to accept or reject orders at our discretion
• Orders are subject to product availability and prescription verification (if applicable)
• We may contact you for additional information before processing

A contract between you and us is formed when we dispatch your order and send a shipping confirmation email.

9. Shipping & Delivery

Please refer to our Shipping Policy for detailed information about delivery times, shipping costs, and procedures. Key points include:

• Orders are processed within 1-2 business days
• Delivery times vary based on location (3-10 business days)
• Shipping charges apply unless order qualifies for free shipping
• Risk of loss and title pass to you upon delivery
• You are responsible for providing accurate delivery address

10. Returns, Refunds & Cancellations

Please refer to our Return and Refund Policy for complete details. Summary:

• Returns accepted within 7 days of delivery for eligible products
• Products must be unused, unopened, and in original packaging
• Prescription medications and temperature-controlled items cannot be returned
• Orders can be cancelled before shipment for full refund
• Refunds processed within 5-7 business days after approval

11. Prohibited Uses

You agree not to use our website for any unlawful purpose or in any way that violates these terms. Prohibited activities include:

• Providing false or misleading information
• Impersonating another person or entity
• Using the website for commercial purposes without authorization
• Reselling products purchased from our website
• Uploading viruses or malicious code
• Attempting to gain unauthorized access to our systems
• Collecting user data without consent
• Submitting false or fraudulent prescriptions
• Purchasing medications for distribution or resale
• Violating any applicable laws or regulations

12. Intellectual Property Rights

All content on this website, including but not limited to:

• Text, graphics, logos, images, and product descriptions
• Software, code, and website design
• Trademarks, service marks, and trade names
• Audio, video, and multimedia content

are the property of LOIRE PHARMACEUTUCALS LLP or its licensors and are protected by Indian and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works without our prior written consent.

13. User-Generated Content

By submitting reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content.

You represent that you own or have rights to the content submitted and that it does not violate any third-party rights.

We reserve the right to remove any content that violates these terms or is deemed inappropriate.

14. Disclaimer of Warranties

Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free website operation
• Accuracy, completeness, or reliability of information

We do not warrant that the website will be secure, virus-free, or free from harmful components.

15. Limitation of Liability

To the maximum extent permitted by law, LOIRE PHARMACEUTUCALS LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Personal injury or property damage
• Damages arising from product use or misuse

Our total liability for any claim arising from your use of the website or products shall not exceed the amount you paid for the product giving rise to the claim.

Medical Disclaimer: Information on this website is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before using any medication.

16. Indemnification

You agree to indemnify, defend, and hold harmless LOIRE PHARMACEUTUCALS LLP, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms and Conditions
• Your violation of any law or third-party rights
• Your misuse of products or website
• Any content you submit to the website

17. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in the Privacy Policy.

18. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

19. Dispute Resolution

In the event of any dispute, controversy, or claim arising from these terms, the parties agree to:

1. First attempt to resolve the dispute through good-faith negotiations
2. If negotiations fail, pursue mediation before initiating legal proceedings
3. Submit to binding arbitration under the Indian Arbitration and Conciliation Act, 1996

The arbitration shall be conducted in English in New Delhi, India.

20. Grievance Redressal

In compliance with Indian Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns:

21. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, epidemics, or pandemics
• War, terrorism, civil unrest, or government actions
• Strikes, labor disputes, or supply chain disruptions
• Internet or telecommunications failures
• Power outages or technical failures

22. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and LOIRE PHARMACEUTUCALS LLP regarding your use of the website.

24. Contact Information

For questions, concerns, or support regarding these Terms and Conditions, please contact us:

Last updated: January 23, 2026

Version: 1.0